\u20197. M\u00fc\u015fteri Hizmetleri ve Deneyimi Zirvesi\u2019 18 Nisan 2019 Per\u015fembe g\u00fcn\u00fc, \u0130stanbul\u2019da bir otelde d\u00fczenlenecek. Bu y\u0131l \u201cDeneyim Kazand\u0131r\u0131r\u201d temas\u0131 ile ger\u00e7ekle\u015ftirilecek zirveye m\u00fc\u015fteri hizmetlerinde dijital kanallar\u0131 etkin bir \u015fekilde kullanan bir\u00e7ok markan\u0131n temsilcisi kat\u0131lacak.<\/p>\n
M\u00fc\u015fteri hizmetleri ile ilgili g\u00fcndemlerin masaya yat\u0131r\u0131ld\u0131\u011f\u0131, t\u00fcm payda\u015flar\u0131n geni\u015f kat\u0131l\u0131m g\u00f6sterdi\u011fi bir platform olma \u00f6zelli\u011fi ta\u015f\u0131yan 7. M\u00fc\u015fteri Hizmetleri ve Deneyimi Zirvesi, 18 Nisan 2019 Per\u015fembe g\u00fcn\u00fc, \u0130stanbul\u2019da d\u00fczenlenecek. Ana sponsorlu\u011funu Turkcell Global Bilgi\u2019nin \u00fcstlendi\u011fi zirvede, havayollar\u0131ndan bankac\u0131l\u0131\u011fa, perakendeden finansa, sigortadan e-ticarete pek \u00e7ok sekt\u00f6rde m\u00fc\u015fteri deneyimleri konu\u015fulacak.<\/p>\n
\u201cDijital m\u00fc\u015fteri deneyimine y\u00f6n vermeye devam ediyoruz\u201d<\/p>\n
\u2019M\u00fc\u015fteri Hizmetleri ve Deneyimi Zirvesi\u2019nin son \u00fc\u00e7 y\u0131ld\u0131r ana sponsoru olmaktan dolay\u0131 mutlu olduklar\u0131n\u0131 belirten Turkcell Global Bilgi Genel M\u00fcd\u00fcr\u00fc \u00c7a\u011fatay Aynur, \u201cM\u00fc\u015fteri deneyimi \u00e7\u00f6z\u00fcmleri merkezi olarak T\u00fcrkiye\u2019de 14 lokasyonda, 12 binden fazla \u00e7al\u0131\u015fan\u0131m\u0131zla istihdama ve ekonomiye ciddi katk\u0131 sa\u011fl\u0131yoruz. Telekom sekt\u00f6r\u00fcndeki derin tecr\u00fcbemizin yan\u0131 s\u0131ra; finans, ula\u015ft\u0131rma, e-ticaret, sigorta, perakende ve kamudaki uzmanl\u0131\u011f\u0131m\u0131z ile sekt\u00f6re y\u00f6n vermeye devam ediyoruz. Ak\u0131ll\u0131 telefon, bilgisayar, internet ve sosyal medya kullan\u0131m\u0131ndaki art\u0131\u015f ile tetiklenen interaktif ileti\u015fim ihtiyac\u0131 m\u00fc\u015fteri beklentilerini de\u011fi\u015ftirdi. M\u00fckemmel m\u00fc\u015fteri deneyimi, \u00f6ncelikle m\u00fc\u015fterinin ne istedi\u011fini do\u011fru anlamaktan ve m\u00fc\u015fteriye uygun \u00e7\u00f6z\u00fcmleri kendisini \u00f6zel hissedece\u011fi \u015fekilde sunmaktan ge\u00e7iyor. De\u011fi\u015fen m\u00fc\u015fteri ihtiya\u00e7lar\u0131n\u0131 \u00e7ok iyi anlayan ve bu ihtiya\u00e7lara g\u00f6re h\u0131zla d\u00f6n\u00fc\u015fen bir \u015firketiz. Zaman ve mekan s\u0131n\u0131r\u0131 olmadan hizmet almak i\u00e7in \u00e7oklu kanal kullan\u0131m\u0131na devam edeceklerini \u00f6ng\u00f6rd\u00fc\u011f\u00fcm\u00fcz m\u00fc\u015fteriler i\u00e7in \u00f6n\u00fcm\u00fczdeki d\u00f6nemde a\u011f\u0131rl\u0131\u011f\u0131m\u0131z\u0131 tamamen dijitalle\u015fmeye ve dijital m\u00fc\u015fteri deneyimine odaklanmaya verece\u011fiz. 7. M\u00fc\u015fteri Hizmetleri & Deneyimi Zirvesi, farkl\u0131 \u00e7\u00f6z\u00fcm ve hizmetlerimizi sekt\u00f6r profesyonelleriyle bulu\u015fturmak ad\u0131na g\u00fczel bir f\u0131rsat olacak\u201d dedi.<\/p>\n
22 oturumda 40\u2019tan fazla konu\u015fmac\u0131<\/p>\n
Verilen bilgilere g\u00f6re g\u00fcn boyu paralel oturumlarla 22 oturumda 40\u2019tan fazla konu\u015fmac\u0131n\u0131n sahne alaca\u011f\u0131 7. M\u00fc\u015fteri Hizmetleri & Deneyimi Zirvesi kapsam\u0131nda bankac\u0131l\u0131k, sigorta, e-ticaret, perakende ve enerji sekt\u00f6rleri ba\u015fta olmak \u00fczere beyaz e\u015fya, sa\u011fl\u0131k ve ula\u015ft\u0131rma sekt\u00f6rlerinde faaliyet g\u00f6steren, m\u00fc\u015fteri hizmetlerinde dijital kanallar\u0131 etkin bir \u015fekilde kullanan bir\u00e7ok kurumun temsilcileri sunumlar\u0131yla farkl\u0131la\u015fan deneyimlerini payla\u015facak. Zirve 600\u2019den fazla kat\u0131l\u0131mc\u0131y\u0131 a\u011f\u0131rlayacak.<\/p>\n","protected":false},"excerpt":{"rendered":"
TURKCELL GLOBAL B\u0130LG\u0130 GENEL M\u00dcD\u00dcR\u00dc \u00c7A\u011eATAY AYNUR, \u201c7. M\u00dc\u015eTER\u0130 H\u0130ZMETLER\u0130 & DENEY\u0130M\u0130 Z\u0130RVES\u0130, FARKLI \u00c7\u00d6Z\u00dcM VE H\u0130ZMETLER\u0130M\u0130Z\u0130 SEKT\u00d6R PROFESYONELLER\u0130YLE BULU\u015eTURMAK ADINA G\u00dcZEL B\u0130R FIRSAT OLACAK\u201d DED\u0130.<\/p>\n","protected":false},"author":1,"featured_media":138093,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2}},"categories":[19],"tags":[3949,1647,3061,10615,16002,411],"class_list":["post-138092","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-ekonomi","tag-7nci","tag-basliyor","tag-deneyimi","tag-hizmetleri","tag-musteri","tag-zirvesi"],"jetpack_publicize_connections":[],"jetpack_featured_media_url":"https:\/\/i0.wp.com\/www.tvturk.com\/wp-content\/uploads\/2019\/04\/7nci-musteri-hizmetleri-deneyimi-zirvesi-basliyor_a56554f.jpg?fit=1000%2C652","jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/paKIfm-zVi","_links":{"self":[{"href":"http:\/\/www.tvturk.com\/index.php\/wp-json\/wp\/v2\/posts\/138092","targetHints":{"allow":["GET"]}}],"collection":[{"href":"http:\/\/www.tvturk.com\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"http:\/\/www.tvturk.com\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"http:\/\/www.tvturk.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"http:\/\/www.tvturk.com\/index.php\/wp-json\/wp\/v2\/comments?post=138092"}],"version-history":[{"count":0,"href":"http:\/\/www.tvturk.com\/index.php\/wp-json\/wp\/v2\/posts\/138092\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"http:\/\/www.tvturk.com\/index.php\/wp-json\/wp\/v2\/media\/138093"}],"wp:attachment":[{"href":"http:\/\/www.tvturk.com\/index.php\/wp-json\/wp\/v2\/media?parent=138092"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"http:\/\/www.tvturk.com\/index.php\/wp-json\/wp\/v2\/categories?post=138092"},{"taxonomy":"post_tag","embeddable":true,"href":"http:\/\/www.tvturk.com\/index.php\/wp-json\/wp\/v2\/tags?post=138092"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}