Samsun\u2019da toplu ta\u015f\u0131ma hizmetlerini y\u00fcr\u00fcten SAMULA\u015e, hizmet kalitesini ve vatanda\u015f memnuniyetini art\u0131rmak amac\u0131yla \u2019SAMULA\u015e Akademi\u2019yi faaliyete soktu.<\/p>\n
Samsun\u2019da B\u00fcy\u00fck\u015fehir Belediyesine ba\u011fl\u0131 olarak ula\u015f\u0131m hizmetlerini sunan B\u00fcy\u00fck\u015fehir Belediyesi Proje Ula\u015f\u0131m \u0130mar \u0130n\u015faat Yat. San. ve Tic. A.\u015e.(SAMULA\u015e), hizmet kalitesini ve vatanda\u015f memnuniyetini art\u0131rmak amac\u0131yla T\u00fcrkiye genelinde \u00f6rnek olacak bir uygulamaya imza att\u0131. SAMULA\u015e Akademi, \u2019e\u011fitim ve istihdam aras\u0131ndaki nitelikli insan g\u00fcc\u00fcn\u00fcn olu\u015fmas\u0131na katk\u0131 sa\u011flamak\u2019 amac\u0131yla faaliyetlerine k\u0131sa bir s\u00fcre \u00f6nce ba\u015flad\u0131.<\/p>\n
Hizmet kalitesi, vatanda\u015f memnuniyeti<\/p>\n
Konuyla ilgili SAMULA\u015e\u2019tan yap\u0131lan a\u00e7\u0131klamada, ” \u2019\u00d6nce Kalite\u2019 slogan\u0131yla yola \u00e7\u0131kan SAMULA\u015e, hizmet kalitesini ve vatanda\u015f memnuniyeti art\u0131rma konusundaki \u00e7al\u0131\u015fmalar\u0131n\u0131 da ara vermeden s\u00fcrd\u00fcrme taahh\u00fcd\u00fc vermi\u015ftir. Bu ama\u00e7 do\u011frultusunda SAMULA\u015e Akademi faaliyetlerine ba\u015flam\u0131\u015ft\u0131r. \u0130lk olarak, toplu ta\u015f\u0131ma \u015fof\u00f6r\u00fc, rayl\u0131 sistemler s\u00fcr\u00fcc\u00fcs\u00fc mesleklerinde hizmet ger\u00e7ekle\u015ftiren s\u00fcr\u00fcc\u00fcleri ilgilendiren her konuda yeti\u015fkinlere y\u00f6nelik, yaparak \u00f6\u011frenme modeli ile \u00f6zel e\u011fitimler verilecektir” denildi.<\/p>\n
\u0130lk olarak \u2019\u2019s\u00fcr\u00fcc\u00fc\u2019 e\u011fitimleri<\/p>\n
\u015eirketin, Akademi ile birlikte Mesleki Yeterlilik Kurumu ve T\u00fcrk Akreditasyon Kurumu(T\u00dcRKAK) akreditasyonu ile \u2019yetkilendirilmi\u015f belgelendirme\u2019 kurulu\u015fu olarak hizmet verece\u011fi ve ula\u015f\u0131m sekt\u00f6r\u00fcnde \u2019s\u0131nav ve belgelendirme\u2019 yapaca\u011f\u0131 da duyurulan a\u00e7\u0131klamada ayr\u0131ca \u015fu bilgiler verildi:<\/p>\n
“SAMULA\u015e Akademi, ilk olarak s\u00fcr\u00fcc\u00fc e\u011fitimleri ile nitelikli insan g\u00fcc\u00fcn\u00fc art\u0131rmay\u0131 hedeflemektedir. E\u011fitim salonu ve idari yap\u0131lanmam\u0131z tamamlanm\u0131\u015ft\u0131r. \u00c7ok yak\u0131n tarihte SAMULA\u015e b\u00fcnyesinde \u00e7al\u0131\u015fanlardan olu\u015fturulan konular\u0131nda uzman bir ekip, \u2019e\u011fitici e\u011fitimi\u2019 alacakt\u0131r. kat\u0131l\u0131mc\u0131lara y\u00f6nelik, \u2019e\u011fitimin temel kavramlar\u0131, ilkeleri ile \u00f6\u011fretim y\u00f6ntemlerinin \u00f6\u011fretilmesi suretiyle e\u011fitimcilik becerilerinin kazand\u0131r\u0131lmas\u0131, yeti\u015fkin e\u011fitiminin temel ilkelerinin belirlenmesi ve e\u011fitimcilik niteliklerinin geli\u015ftirilmesi i\u00e7in\u2019 5 g\u00fcn s\u00fcrecek e\u011fitim, interaktif e\u011fitim y\u00f6ntemi ile ger\u00e7ekle\u015ftirilecektir. Bu e\u011fitimde, hizmette kalitenin artmas\u0131 ve kurumsal geli\u015fimin desteklenmesi amac\u0131 ile yaparak \u00f6\u011frenme modeli ile e\u011fitim verilecektir. Kat\u0131l\u0131mc\u0131lar e\u011fitim program\u0131 olu\u015fturma ve m\u00fcfredat geli\u015ftirme konular\u0131nda bilgi ve beceri sahibi olacak, haz\u0131rlanan ders i\u00e7erikleri ile t\u00fcm s\u00fcr\u00fcc\u00fcler y\u0131ll\u0131k olarak, d\u00fczenli periyotlarda e\u011fitime tabi olacaklard\u0131r. E\u011fitim etkinli\u011fi, \u00f6l\u00e7me ve de\u011ferlendirme sistemi de haz\u0131rlanm\u0131\u015f olup, yenileme ihtiya\u00e7lar\u0131 ve yeni e\u011fitimler ile, sistem s\u00fcrekli geli\u015fim i\u00e7inde geli\u015ftirilecektir.”<\/p>\n
Ulusal alanda sinerji olu\u015fturacak<\/p>\n
SAMULA\u015e Genel M\u00fcd\u00fcr\u00fc Enver Sedat Tamgac\u0131 da yapt\u0131\u011f\u0131 a\u00e7\u0131klamada, \u015firket olarak Mesleki Yeterlilik Kurumu ve T\u00dcRKAK ba\u015fvurular\u0131 i\u00e7in \u00e7al\u0131\u015fmalar\u0131n t\u00fcm h\u0131z\u0131yla ilerledi\u011fi hat\u0131rlatarak \u015funlar\u0131 s\u00f6yledi:<\/p>\n
“Rahat, konforlu ve kaliteli ula\u015f\u0131m hizmeti sunmak\u2019 s\u00f6z\u00fcyle \u00e7\u0131kt\u0131\u011f\u0131m\u0131z ve ilerledi\u011fimiz yolda vatanda\u015f memnuniyeti i\u00e7in \u00e7al\u0131\u015fmaya devam edece\u011fiz. Hizmette kalitenin kaliteli personel ile m\u00fcmk\u00fcn olaca\u011f\u0131n\u0131 her zaman ilke edinmi\u015f \u015firketimiz, e\u011fitim faaliyetlerini s\u00fcrd\u00fcrecek. \u2018SAMULA\u015e Akademi\u2019nin bu anlamda \u00e7ok \u00f6nemli bir misyonu yerine getirece\u011fine inan\u0131yorum. SAMULA\u015e Akademi \u00f6rne\u011finde, ba\u015fta Samsun ili olmak \u00fczere \u00f6nce b\u00f6lgede, sonra ulusalda ula\u015f\u0131m alan\u0131nda bu \u00e7al\u0131\u015fmalar\u0131n etkisi olacak ve bir sinerji olu\u015fturacakt\u0131r.”<\/p>\n","protected":false},"excerpt":{"rendered":"
SAMSUN’DA TOPLU TA\u015eIMA H\u0130ZMETLER\u0130N\u0130 Y\u00dcR\u00dcTEN SAMULA\u015e, H\u0130ZMET KAL\u0130TES\u0130N\u0130 VE VATANDA\u015e MEMNUN\u0130YET\u0130N\u0130 ARTIRMAK AMACIYLA SAMULA\u015e AKADEM\u0130’Y\u0130 FAAL\u0130YETE SOKTU.<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2},"jetpack_post_was_ever_published":false},"categories":[1],"tags":[8089,32197,3950],"class_list":["post-175149","post","type-post","status-publish","format-standard","hentry","category-genel","tag-akademi","tag-samulasta","tag-zamani"],"jetpack_publicize_connections":[],"jetpack_featured_media_url":"","jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/paKIfm-JyZ","_links":{"self":[{"href":"http:\/\/www.tvturk.com\/index.php\/wp-json\/wp\/v2\/posts\/175149","targetHints":{"allow":["GET"]}}],"collection":[{"href":"http:\/\/www.tvturk.com\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"http:\/\/www.tvturk.com\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"http:\/\/www.tvturk.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"http:\/\/www.tvturk.com\/index.php\/wp-json\/wp\/v2\/comments?post=175149"}],"version-history":[{"count":0,"href":"http:\/\/www.tvturk.com\/index.php\/wp-json\/wp\/v2\/posts\/175149\/revisions"}],"wp:attachment":[{"href":"http:\/\/www.tvturk.com\/index.php\/wp-json\/wp\/v2\/media?parent=175149"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"http:\/\/www.tvturk.com\/index.php\/wp-json\/wp\/v2\/categories?post=175149"},{"taxonomy":"post_tag","embeddable":true,"href":"http:\/\/www.tvturk.com\/index.php\/wp-json\/wp\/v2\/tags?post=175149"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}