\u0130\u00e7i\u015fleri Bakanl\u0131\u011f\u0131nca 2017 y\u0131l\u0131nda 15 pilot ilde uygulamaya konulan A\u00e7\u0131k Kap\u0131 Projesi ile y\u00f6netenler ve vatanda\u015flar aras\u0131ndaki b\u00fcrokratik engel ortadan kalkt\u0131. Vali, kaymakam, belediye ba\u015fkan\u0131na sorunlar\u0131n\u0131 iletmek i\u00e7in ula\u015fmak isteyen vatanda\u015flar, A\u00e7\u0131k Kap\u0131 b\u00fcrolar\u0131na sorunlar\u0131n\u0131 ileterek protokol\u00fcn yo\u011fun mesaisine tak\u0131lmadan sorunlar\u0131n\u0131 \u00e7\u00f6z\u00fcyor.<\/p>\n
Ge\u00e7en y\u0131l Mardin Valili\u011fi ve il\u00e7e kaymakaml\u0131k binalar\u0131nda bulunan A\u00e7\u0131k Kap\u0131 b\u00fcrolar\u0131, “milletin kap\u0131s\u0131” slogan\u0131 ile hizmet vermeye devam ediyor. Merkez sayesinde vatanda\u015flar\u0131n devlet dairelerinde ger\u00e7ekle\u015ftirmek istedi\u011fi t\u00fcm talepler kar\u015f\u0131l\u0131k buluyor. Konu ile ilgili a\u00e7\u0131klamalarda bulunan Mardin Valisi Mustafa Yaman, 15 \u015eubat 2018\u2019de hizmete giren ve Mardinli vatanda\u015flara hizmet veren A\u00e7\u0131k Kap\u0131 b\u00fcrolar\u0131ndaki \u00e7al\u0131\u015fmalar\u0131 yak\u0131ndan takip ederek vatanda\u015flar\u0131n taleplerini de\u011ferlendirdiklerini ve h\u0131zl\u0131 bir geri d\u00f6n\u00fc\u015f sa\u011flad\u0131klar\u0131n\u0131 kaydetti. Mardin\u2019de ilk kez 179 telefon hatt\u0131n\u0131n olu\u015fturuldu\u011funu kaydeden Vali Yaman, vatanda\u015f ba\u015fvurular\u0131na 7 g\u00fcn i\u00e7inde cevap verildi\u011fini belirterek, a\u00e7\u0131ld\u0131\u011f\u0131 g\u00fcnden bu yana 3 bin 302 ba\u015fvurunun 3 bin 301\u2019ine geri d\u00f6n\u00fc\u015f sa\u011flanarak vatanda\u015f ve devlet aras\u0131nda g\u00fc\u00e7l\u00fc bir ileti\u015fim kuruldu\u011funu aktard\u0131. Vali Yaman, \u201cA\u00e7\u0131k Kap\u0131 \u0130\u00e7i\u015fleri Bakanl\u0131\u011f\u0131m\u0131z\u0131n bir projesi. Amac\u0131m\u0131z vatanda\u015flar ile y\u00fcz y\u00fcze sorunlar\u0131n\u0131 \u00e7\u00f6zmek. Mardin\u2019de 2018 y\u0131l\u0131nda e\u011fitimli personeller tar\u0131ndan hizmet veriliyor. \u015eehit, gazi ailelerimize tutun, madde ba\u011f\u0131ml\u0131s\u0131 vatanda\u015flar\u0131m\u0131z\u0131n her konudaki talep, \u015fikayet ve \u00f6nerilerini burada g\u00f6rev yapan psikolog, sosyolog ve pedagog uzmanlar\u0131na anlatan vatanda\u015flar, talep, \u015fikayet ve \u00f6nerilerinin mahiyetine g\u00f6re ilgili kurumlara y\u00f6nlendiriliyor. Bakanl\u0131\u011f\u0131m\u0131z bu uygulaman\u0131n verimli oldu\u011funu g\u00f6rd\u00fckten sonra t\u00fcm il\u00e7elere yaymak \u00fczere. Artuklu ve K\u0131z\u0131ltepe il\u00e7emizde A\u00e7\u0131k Kap\u0131 uygulamas\u0131n\u0131 ba\u015flat\u0131yoruz\u201d dedi.<\/p>\n
Vatanda\u015fa 4 dilde hizmet<\/p>\n
Vatanda\u015fa her dilde hizmet verildi\u011fini kaydeden Vali Yaman, \u015f\u00f6yle devam etti:<\/p>\n
\u201cT\u00fcm arkada\u015flar\u0131m\u0131za hizmet i\u00e7i e\u011fitimi verildi. Mardinimizin \u00f6zelli\u011fi \u00e7ok dilli bir \u015fehir. Her dilde T\u00fcrk\u00e7e, K\u00fcrt\u00e7e, Arap\u00e7a, S\u00fcryanice hizmet vermekteler. \u00c7ok verimli oldu\u011funu d\u00fc\u015f\u00fcn\u00fcyoruz ve olumlu d\u00f6n\u00fc\u015fler al\u0131yoruz. Ba\u015fvurular bir hafta i\u00e7inde d\u00f6n\u00fc\u015f yap\u0131l\u0131yor. \u015euanda bekleyen talep say\u0131s\u0131 az. D\u00f6n\u00fc\u015f oran\u0131m\u0131z y\u00fczde 99,9. Vali veya kaymakam ile g\u00f6r\u00fc\u015fmek isteyen vatanda\u015flara b\u00fcy\u00fck bir kolayl\u0131k sunuyor. Vali ile g\u00f6r\u00fc\u015fmek istenirse e\u011fer vatanda\u015f m\u00fcracaat\u0131n\u0131 A\u00e7\u0131k Kap\u0131 b\u00fcrosuna yap\u0131yorsa buras\u0131 devreye giriyor, vatanda\u015f benimle g\u00f6r\u00fc\u015ft\u00fcr\u00fcyor. Vatanda\u015flar\u0131m\u0131z\u0131n t\u00fcm i\u015flemlerine y\u00f6nlendirme sa\u011flan\u0131yor. \u015euan vatanda\u015flar\u0131m\u0131z i\u015f ba\u015fvurular\u0131n\u0131 da buradan yap\u0131yor. \u0130\u015eKUR\u2019la bir \u00e7al\u0131\u015fmam\u0131z var. Olumlu olmas\u0131 i\u00e7in ellerinden geleni yap\u0131yor arkada\u015flar\u0131m\u0131z. Vatanda\u015f memnuniyeti d\u00fc\u015f\u00fcn\u00fclerek yap\u0131lan bir proje. Devletimizin ve \u0130\u00e7i\u015fleri Bakanl\u0131\u011f\u0131m\u0131z\u0131n en \u00f6nemli ta\u015frada uygulamaya ge\u00e7irdi\u011fi bir proje\u201d diyebiliriz.\u201d<\/p>\n
Hakan \u00c7a\u011fan adl\u0131 vatanda\u015f, Mardin Valisi ile g\u00f6r\u00fc\u015fmeye geldi\u011fini kaydederek A\u00e7\u0131k Kap\u0131 hizmetinden memnun kald\u0131\u011f\u0131n\u0131 s\u00f6yledi.<\/p>\n
A\u00e7\u0131k Kap\u0131 B\u00fcrosu \u00e7al\u0131\u015fanlar\u0131ndan Yunus Hadio\u011flu ise, vatanda\u015f\u0131n kap\u0131 kap\u0131 gezmeden herkese a\u00e7\u0131k milletin kap\u0131s\u0131 oldu\u011funu kaydederek, vatanda\u015flardan olumlu d\u00f6n\u00fc\u015fler ve \u00e7ok dua ald\u0131klar\u0131n\u0131 ifade etti.<\/p>\n
Mardin Valili\u011findeki A\u00e7\u0131k Kap\u0131 B\u00fcrosu\u2019nda 2018 y\u0131l\u0131ndan bu yana 3 bin 302 vatanda\u015f ba\u015fvurusundan 3 bin 301\u2019ine d\u00f6n\u00fc\u015f sa\u011flanarak, 2 bin 216 ba\u015fvurunun olumlu, bin 86 ba\u015fvurunun i\u015f talebi olmas\u0131 nedeni ile olumsuz sonu\u00e7land\u0131\u011f\u0131 belirtildi.<\/p>\n","protected":false},"excerpt":{"rendered":"
\u0130\u00c7\u0130\u015eLER\u0130 BAKANLI\u011eINCA 2017 YILINDA 15 P\u0130LOT \u0130LDE UYGULAMAYA KONULAN A\u00c7IK KAPI PROJES\u0130 \u0130LE Y\u00d6NETENLER VE VATANDA\u015eLAR ARASINDAK\u0130 B\u00dcROKRAT\u0130K ENGEL ORTADAN KALKTI. VAL\u0130, KAYMAKAM, BELED\u0130YE BA\u015eKANINA SORUNLARINI \u0130LETMEK \u0130\u00c7\u0130N ULA\u015eMAK \u0130STEYEN VATANDA\u015eLAR, A\u00c7IK KAPI B\u00dcROLARINA SORUNLARINI \u0130LETEREK PROTOKOL\u00dcN YO\u011eUN MESA\u0130S\u0130NE TAKILMADAN SORUNLARINI \u00c7\u00d6Z\u00dcYOR.<\/p>\n","protected":false},"author":1,"featured_media":178257,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2}},"categories":[1],"tags":[9804,3110,14098],"class_list":["post-178256","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-genel","tag-acik","tag-kapi","tag-millete"],"jetpack_publicize_connections":[],"jetpack_featured_media_url":"https:\/\/i0.wp.com\/www.tvturk.com\/wp-content\/uploads\/2019\/07\/bu-kapi-millete-acik_dcbab05.jpg?fit=1000%2C665","jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/paKIfm-Kn6","_links":{"self":[{"href":"http:\/\/www.tvturk.com\/index.php\/wp-json\/wp\/v2\/posts\/178256","targetHints":{"allow":["GET"]}}],"collection":[{"href":"http:\/\/www.tvturk.com\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"http:\/\/www.tvturk.com\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"http:\/\/www.tvturk.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"http:\/\/www.tvturk.com\/index.php\/wp-json\/wp\/v2\/comments?post=178256"}],"version-history":[{"count":0,"href":"http:\/\/www.tvturk.com\/index.php\/wp-json\/wp\/v2\/posts\/178256\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"http:\/\/www.tvturk.com\/index.php\/wp-json\/wp\/v2\/media\/178257"}],"wp:attachment":[{"href":"http:\/\/www.tvturk.com\/index.php\/wp-json\/wp\/v2\/media?parent=178256"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"http:\/\/www.tvturk.com\/index.php\/wp-json\/wp\/v2\/categories?post=178256"},{"taxonomy":"post_tag","embeddable":true,"href":"http:\/\/www.tvturk.com\/index.php\/wp-json\/wp\/v2\/tags?post=178256"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}