T\u00fcketici Hakem Heyeti \u00dcyesi Aykut \u015eener, g\u00fcnde en az 15 t\u00fcketici ba\u015fvurusu ald\u0131klar\u0131n\u0131, en fazla ayakkab\u0131dan yana \u015fikayetlerin kendilerine ula\u015ft\u0131\u011f\u0131n\u0131 s\u00f6yledi.<\/p>\n
Bir \u00e7ok t\u00fcketici sat\u0131n ald\u0131\u011f\u0131 \u00fcr\u00fcnde bir tak\u0131m sorunlar\u0131n \u00e7\u0131kmas\u0131yla sorun ya\u015f\u0131yor. \u0130l\u00e7e kaymakaml\u0131klar\u0131na ba\u011fl\u0131 olarak olu\u015fturulan t\u00fcketici hakem heyetleri 5 bin 650 liraya kadar \u00fccretle al\u0131nan her t\u00fcrl\u00fc \u00fcr\u00fcnde olu\u015fan t\u00fcketici \u015fikayetlerini inceliyor. Bilirki\u015filer ve alan\u0131nda uzman ki\u015filerden olu\u015fan heyet, sat\u0131n al\u0131nan maldaki \u015fikayetleri de\u011ferlendirerek ortalama 1 ayda karara ba\u011fl\u0131yor. Bu yolla mahkemelerdeki yo\u011funlukta azalt\u0131l\u0131rken daha h\u0131zl\u0131 sonu\u00e7 elde edilebiliyor.<\/p>\n
Fatih il\u00e7esi T\u00fcketici Hakem Heyeti \u00dcyesi Aykut \u015eener, heyetin \u00e7al\u0131\u015fma metodu ve gelen \u015fikayetlere ili\u015fkin bilgi verdi.<\/p>\n
Ba\u015fvuru s\u00fcrecinde t\u00fcketicinin ald\u0131\u011f\u0131n\u0131 \u00fcr\u00fcn\u00fcn faturas\u0131 kesinlikle bulundurmas\u0131 gerekti\u011finin alt\u0131n\u0131 \u00e7izen \u015eener, \u201c5 bin 650 liraya kadar al\u0131nan belgeli, fatural\u0131 \u00fcr\u00fcnlerde t\u00fcketicilerin olas\u0131 \u015fikayetlerini de\u011ferlendiriyor ve karar veriyoruz. G\u0131dadan tekstile beyaz e\u015fyadan cep telefonuna kadar b\u00fct\u00fcn \u00fcr\u00fcnlerdeki t\u00fcketici ba\u015fvurular\u0131n\u0131 inceliyoruz\u201d dedi.<\/p>\n
\u201c5 liral\u0131k \u00fcr\u00fcn de \u015fikayet ediliyor\u201d<\/p>\n
Kendilerine \u00e7ok ilgin\u00e7 \u015fikayetlerin geldi\u011fini belirten \u015eener, \u201cT\u00fcp bebek tedavisi ba\u015fvurusunda bulunmu\u015f, sonras\u0131nda sorun ya\u015fan bir t\u00fcketici bize ula\u015ft\u0131. Bunu n yan\u0131nda 5 liraya sat\u0131n ald\u0131\u011f\u0131 k\u00fc\u00e7\u00fck tokadan \u015fikayet\u00e7i olan bir t\u00fcketici de bize ba\u015fvurdu. Her t\u00fcrl\u00fc \u015fikayete cevap vermeye \u00e7al\u0131\u015f\u0131yoruz\u201d dedi.<\/p>\n
\u201dG\u00fcnde en az 15 \u015fikayet geliyor\u201d<\/p>\n
T\u00fcketicilerden g\u00fcnde en az 15 \u015fikayet geldi\u011fini s\u00f6yleyen \u015eener, ba\u015fvuru s\u00fcrecinin ard\u0131ndan inceleme ekibi g\u00f6revlendirdiklerini, sekt\u00f6r\u00fcne g\u00f6re bilirki\u015filerden olu\u015fan ekiplerin \u00fcr\u00fcn\u00fc inceledi\u011fi ve sat\u0131c\u0131ya beyanda bulunduklar\u0131n\u0131 anlatt\u0131. Sonras\u0131nda 15 g\u00fcn i\u00e7erisinde sat\u0131c\u0131dan gelecek cevaba g\u00f6re de\u011ferlendirme yapt\u0131klar\u0131ndan bahseden \u015eener, sat\u0131c\u0131dan cevap gelmeyince t\u00fcketicinin hakl\u0131 say\u0131ld\u0131\u011f\u0131n\u0131 ve mal\u0131n iadesi ya da de\u011fi\u015fiminin yap\u0131lmas\u0131na karar verdiklerini kaydetti.<\/p>\n
\u201cBizzat kendileri \u00fcr\u00fcnleri g\u00f6r\u00fcp sat\u0131n als\u0131nlar\u201d<\/p>\n
Her t\u00fcketicinin sat\u0131n ald\u0131\u011f\u0131 \u00fcr\u00fcnle ilgili sorun ya\u015famas\u0131 durumunda ikamet ettikleri il\u00e7e kaymakaml\u0131klar\u0131na ba\u015fvuru yapabilece\u011fini dile getiren \u015eener, t\u00fcketicileri online mecrada sat\u0131n al\u0131nan \u00fcr\u00fcnlere kar\u015f\u0131 da uyard\u0131.<\/p>\n
\u015eener, \u201cK\u00f6t\u00fc niyetli sat\u0131c\u0131lar var. Tavsiyem; bizzat kendileri \u00fcr\u00fcnleri sat\u0131n als\u0131nlar\u201d dedi.<\/p>\n
\u201cEn \u00e7ok \u015fikayet ayakkab\u0131dan geliyor\u201d<\/p>\n
T\u00fcketici Hakem Heyeti \u00dcyesi \u015eener, en \u00e7ok ayakkab\u0131, cep telefonu gibi \u00fcr\u00fcnlerde kendilerine \u015fikayetlerin geldi\u011fini vurgulayarak, \u201cT\u00fcketiciler hizmet almadan \u00f6dedikleri paralar\u0131 bizim vas\u0131tam\u0131zla geri alabilirler\u201d \u015feklinde konu\u015ftu.<\/p>\n","protected":false},"excerpt":{"rendered":"
T\u00dcKET\u0130C\u0130 HAKEM HEYET\u0130 \u00dcYES\u0130 AYKUT \u015eENER, G\u00dcNDE EN AZ 15 T\u00dcKET\u0130C\u0130 BA\u015eVURUSU ALDIKLARINI, EN FAZLA AYAKKABIDAN YANA \u015e\u0130KAYETLER\u0130N KEND\u0130LER\u0130NE ULA\u015eTI\u011eINI S\u00d6YLED\u0130.<\/p>\n","protected":false},"author":1,"featured_media":206952,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2}},"categories":[19],"tags":[52263,105,52264],"class_list":["post-206951","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-ekonomi","tag-ayakkabidan","tag-cok","tag-sikayetciyiz"],"jetpack_publicize_connections":[],"jetpack_featured_media_url":"https:\/\/i0.wp.com\/www.tvturk.com\/wp-content\/uploads\/2019\/09\/en-cok-ayakkabidan-sikayetciyiz_186e18d.jpg?fit=1000%2C664","jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/paKIfm-RPV","_links":{"self":[{"href":"http:\/\/www.tvturk.com\/index.php\/wp-json\/wp\/v2\/posts\/206951","targetHints":{"allow":["GET"]}}],"collection":[{"href":"http:\/\/www.tvturk.com\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"http:\/\/www.tvturk.com\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"http:\/\/www.tvturk.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"http:\/\/www.tvturk.com\/index.php\/wp-json\/wp\/v2\/comments?post=206951"}],"version-history":[{"count":0,"href":"http:\/\/www.tvturk.com\/index.php\/wp-json\/wp\/v2\/posts\/206951\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"http:\/\/www.tvturk.com\/index.php\/wp-json\/wp\/v2\/media\/206952"}],"wp:attachment":[{"href":"http:\/\/www.tvturk.com\/index.php\/wp-json\/wp\/v2\/media?parent=206951"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"http:\/\/www.tvturk.com\/index.php\/wp-json\/wp\/v2\/categories?post=206951"},{"taxonomy":"post_tag","embeddable":true,"href":"http:\/\/www.tvturk.com\/index.php\/wp-json\/wp\/v2\/tags?post=206951"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}