Medipol Mega \u00dcniversite Hastanesi Ayaktan Hasta Hizmetleri ve Hasta Haklar\u0131 Sorumlusu Ceyhun G\u00f6kalp, “Hasta haklar\u0131 ve sorumluluklar\u0131 konusunda fark\u0131ndal\u0131k olu\u015fturmak i\u00e7in her y\u0131l 26 Ekim\u2019de Hasta Haklar\u0131 G\u00fcn\u00fc kutlan\u0131yor. Birey hasta yasal haklar\u0131n\u0131 bilmeli, sa\u011fl\u0131k kurulu\u015flar\u0131 da hastayla \u00e7al\u0131\u015fanlar aras\u0131nda k\u00f6pr\u00fc g\u00f6revi g\u00f6recek birimler kurmal\u0131. Hastane hastan\u0131n haklar\u0131n\u0131 g\u00f6zetmeli” dedi.<\/p>\n
Medipol Mega \u00dcniversite Hastanesi Ayaktan Hasta Hizmetleri Sorumlusu Ceyhun G\u00f6kalp, T\u00fcrkiye\u2019de 1998\u2019den bu yana kabul edilen 26 Ekim Hasta Haklar\u0131 G\u00fcn\u00fc kapsam\u0131nda \u00f6nemli a\u00e7\u0131klamalarda bulundu. Hasta haklar\u0131n\u0131 bilmenin hem hasta hem de sa\u011fl\u0131k kurumlar\u0131ndaki pek \u00e7ok olas\u0131 sorunu \u00e7\u00f6zmenin ilk basama\u011f\u0131 oldu\u011funu kaydeden Ceyhun G\u00f6kalp, konuyla ilgili bilincin her ge\u00e7en y\u0131l art\u0131\u011f\u0131n\u0131 bildirdi.<\/p>\n
B\u00fcnyesinde d\u00f6rt hastaneyi bar\u0131nd\u0131ran, T\u00fcrkiye\u2019nin en fazla bran\u015f say\u0131s\u0131na sahip hastanelerinden Medipol Mega \u00dcniversite Hastanesi Hasta Haklar\u0131 Birimi\u2019nin hastalar\u0131n yan\u0131nda oldu\u011funu a\u00e7\u0131klayan G\u00f6kalp, “G\u00fcnde ortalama 120 yatan hastay\u0131 ziyaret ediyoruz. Hastalar\u0131m\u0131z\u0131n hizmet ald\u0131\u011f\u0131 s\u00fcre\u00e7te ya\u015fad\u0131klar\u0131 olumlu ya da olumsuz deneyimlerini hastane y\u00f6netimiyle payla\u015ft\u0131klar\u0131 k\u00f6pr\u00fc g\u00f6revini \u00fcstlendik. Ma\u011fduriyet noktas\u0131nda da hastalar\u0131m\u0131z\u0131n s\u0131k\u0131nt\u0131lar\u0131n\u0131 gideren, \u015fik\u00e2yetlerini memnuniyete d\u00f6nd\u00fcrmeye \u00e7al\u0131\u015fan, ilgililere rapor eden ve konu \u00e7\u00f6z\u00fcmlenene kadar ge\u00e7en s\u00fcreci takip eden, h\u0131zland\u0131r\u0131p hastalar\u0131m\u0131za geri d\u00f6n\u00fc\u015f yapmakla vazifeli birimiz” dedi.<\/p>\n
Hasta haklar\u0131n\u0131n yasa ve y\u00f6netmeliklerle belirlendi\u011fini a\u00e7\u0131klayan G\u00f6kalp, “Bu konuda misafirlerimizin de sa\u011fl\u0131k kurulu\u015funun da sorumlulu\u011fu var. Hastalar\u0131m\u0131z haklar\u0131n\u0131 bilmeli, hastane de hastan\u0131n haklar\u0131n\u0131 g\u00f6zetmeli. \u00d6rne\u011fin, misafirlerimizin hekim se\u00e7me haklar\u0131 bulunmaktad\u0131r. Ayn\u0131 \u015fekilde hastalar\u0131m\u0131z\u0131n ki\u015fisel verilerini korumalar\u0131 i\u00e7in kurum olarak biz bir sorumluluk alt\u0131nday\u0131z. Hastalar\u0131m\u0131z\u0131n mahremiyetine \u00f6nem g\u00f6stermek zorunday\u0131z ve bu konuda hata yapmamak durumunday\u0131z. \u00d6rne\u011fin hastan\u0131n burada yapt\u0131rm\u0131\u015f oldu\u011fu bir tetkik sonucunu birinci dereceden yak\u0131n\u0131 bile olsa kendisi d\u0131\u015f\u0131nda hi\u00e7 kimseye vermememiz gerekiyor” ifadelerini kulland\u0131.<\/p>\n
Ma\u011fduriyet ya\u015fayan nereye ba\u015fvurmal\u0131?<\/p>\n
G\u00f6kalp, “Hasta haklar\u0131na gelen ma\u011fduriyet ya da \u015fikayet bildirimleri birden fazla kanal ile bize ula\u015f\u0131yor. \u00d6rne\u011fin, bizzat m\u00fcracaat edip bildirimlerini s\u00f6zl\u00fc \u015fekilde payla\u015fabilir, mail yoluyla iletebilir, web sitemiz \u00fczerinden mesaj atabilir, telefon ile bize ula\u015f\u0131labilir. Bunlara ilave olarak resmi kanallardan Sa\u011fl\u0131k Bakanl\u0131\u011f\u0131 \u0130leti\u015fim Merkezi (SAB\u0130M), Cumhurba\u015fkanl\u0131\u011f\u0131 \u0130leti\u015fim Merkezi (C\u0130MER), \u0130l Sa\u011fl\u0131k M\u00fcd\u00fcrl\u00fc\u011f\u00fc, \u0130l\u00e7e Sa\u011fl\u0131k M\u00fcd\u00fcrl\u00fc\u011f\u00fc \u00fczerinden \u015fikayetlerini payla\u015fabilirler. Bir de yak\u0131n zamanda hayata ge\u00e7irilen bunlar\u0131n hepsinin ortak bir platformda bulu\u015fturuldu\u011fu, Sa\u011fl\u0131k Bakanl\u0131\u011f\u0131na ba\u011fl\u0131 \u0130\u015eB\u0130T\u0130R diye bir sistem var. Bu sistem \u00fczerinden de bildirimlerini payla\u015fabilirler. Bizler de hepsini en h\u0131zl\u0131 haliyle ara\u015ft\u0131r\u0131p sonu\u00e7land\u0131rarak hastalar\u0131m\u0131za geri d\u00f6n\u00fc\u015fler yap\u0131yor, akabinde de konular\u0131 y\u00f6netimimize rapor ediyoruz” \u015feklinde konu\u015ftu.<\/p>\n
Sa\u011fl\u0131kta \u015fiddet hak de\u011fil<\/p>\n
\u00d6te yandan sa\u011fl\u0131k sekt\u00f6r\u00fcndeki \u015fiddete de de\u011finen G\u00f6kalp, bunun hak olmad\u0131\u011f\u0131n\u0131 belirterek s\u00f6zlerini \u015f\u00f6yle noktalad\u0131: “Bir sa\u011fl\u0131k sorunumuz var ki derman bulmaya, s\u0131k\u0131nt\u0131lar\u0131m\u0131zdan kurtulmaya gelmi\u015fiz. Sebep her ne olursa olsun olumsuz diyaloglar\u0131n ya da ta\u015fk\u0131nl\u0131klar\u0131n olmamas\u0131 her iki taraf\u0131n da sorumlulu\u011funda olan bir konudur ve tek tarafl\u0131 de\u011fildir. Bu sadece hastalar\u0131m\u0131za ait bir durum olmad\u0131\u011f\u0131 gibi, idari ve t\u0131bbi kadrolar olmak \u00fczere t\u00fcm \u00e7al\u0131\u015fanlar\u0131n \u00fcst d\u00fczey hassasiyeti sergilemesi gereken bir konudur.”<\/p>\n","protected":false},"excerpt":{"rendered":"
MED\u0130POL MEGA \u00dcN\u0130VERS\u0130TE HASTANES\u0130 AYAKTAN HASTA H\u0130ZMETLER\u0130 VE HASTA HAKLARI SORUMLUSU CEYHUN G\u00d6KALP, “HASTA HAKLARI VE SORUMLULUKLARI KONUSUNDA FARKINDALIK OLU\u015eTURMAK \u0130\u00c7\u0130N HER YIL 26 EK\u0130M\u2019DE HASTA HAKLARI G\u00dcN\u00dc KUTLANIYOR. B\u0130REY HASTA YASAL HAKLARINI B\u0130LMEL\u0130, SA\u011eLIK KURULU\u015eLARI DA HASTAYLA \u00c7ALI\u015eANLAR ARASINDA K\u00d6PR\u00dc G\u00d6REV\u0130 G\u00d6RECEK B\u0130R\u0130MLER KURMALI. HASTANE HASTANIN HAKLARINI G\u00d6ZETMEL\u0130” DED\u0130.<\/p>\n","protected":false},"author":1,"featured_media":220111,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2},"jetpack_post_was_ever_published":false},"categories":[1],"tags":[55734,11445,1478,25347],"class_list":["post-220110","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-genel","tag-gozetmeli","tag-haklarini","tag-hastane","tag-hastanin"],"jetpack_publicize_connections":[],"jetpack_featured_media_url":"https:\/\/i0.wp.com\/www.tvturk.com\/wp-content\/uploads\/2019\/10\/hastane-hastanin-haklarini-gozetmeli_89f0cb9.jpg?fit=666%2C1000","jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/paKIfm-Vga","_links":{"self":[{"href":"http:\/\/www.tvturk.com\/index.php\/wp-json\/wp\/v2\/posts\/220110","targetHints":{"allow":["GET"]}}],"collection":[{"href":"http:\/\/www.tvturk.com\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"http:\/\/www.tvturk.com\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"http:\/\/www.tvturk.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"http:\/\/www.tvturk.com\/index.php\/wp-json\/wp\/v2\/comments?post=220110"}],"version-history":[{"count":0,"href":"http:\/\/www.tvturk.com\/index.php\/wp-json\/wp\/v2\/posts\/220110\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"http:\/\/www.tvturk.com\/index.php\/wp-json\/wp\/v2\/media\/220111"}],"wp:attachment":[{"href":"http:\/\/www.tvturk.com\/index.php\/wp-json\/wp\/v2\/media?parent=220110"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"http:\/\/www.tvturk.com\/index.php\/wp-json\/wp\/v2\/categories?post=220110"},{"taxonomy":"post_tag","embeddable":true,"href":"http:\/\/www.tvturk.com\/index.php\/wp-json\/wp\/v2\/tags?post=220110"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}