Samsun Ondokuz May\u0131s \u00dcniversitesinde (OM\u00dc), s\u00fcregiden kalite geli\u015ftirme \u00e7al\u0131\u015fmalar\u0131na ivme kazand\u0131rmak ve bu do\u011frultuda kalite y\u00f6netimi felsefesini benimsetmek amac\u0131yla hizmet i\u00e7i e\u011fitim program\u0131 d\u00fczenlendi.<\/p>\n
Rekt\u00f6rl\u00fck Senato Salonunda organize edilen \u201cPayda\u015f \u0130leti\u015fim Sorumlusu Hizmet \u0130\u00e7i E\u011fitim Program\u0131\u201dnda; \u00f6\u011frenci, \u00e7al\u0131\u015fan ve payda\u015f memnuniyetinin artt\u0131r\u0131lmas\u0131, etkili ileti\u015fim ve bu y\u00f6nde iyile\u015fme ve geli\u015fimin s\u00fcrd\u00fcr\u00fclebilirli\u011finin sa\u011flanmas\u0131 i\u00e7in g\u00fcncel uygulamalara ve e\u011fitimlere yer verildi.<\/p>\n
\u00dcniversitenin farkl\u0131 birimlerinden \u00e7al\u0131\u015fanlar\u0131n kat\u0131l\u0131m\u0131yla ger\u00e7ekle\u015ftirilen hizmet i\u00e7i e\u011fitim program\u0131nda Rekt\u00f6r Yard\u0131mc\u0131s\u0131 Prof. Dr. Vedat Ceyhan; \u201cPayda\u015f Geri Bildirim Y\u00f6netim S\u00fcreci\u201d, \u201cKALEM Geri Bildirim Mod\u00fcl\u00fc ve \u00d6rnek Uygulamalar\u201d konu ba\u015fl\u0131klar\u0131yla \u00dcniversitenin payda\u015flar\u0131na d\u00f6n\u00fck kalite ve hizmet verimlili\u011fi hakk\u0131nda bilgilendirici sunum yapt\u0131. Program\u0131n ikinci b\u00f6l\u00fcm\u00fcnde ise \u0130leti\u015fim Fak\u00fcltesi Do\u00e7. Dr. Recep Y\u0131lmaz \u201cEtkili \u0130leti\u015fim\u201d temas\u0131yla kat\u0131l\u0131mc\u0131lara hitap etti.<\/p>\n
\u201cAmac\u0131m\u0131z payda\u015flar\u0131m\u0131zla olan ileti\u015fimi sa\u011fl\u0131kl\u0131 ve pozitif olarak s\u00fcrd\u00fcrmek\u201d<\/p>\n
Sunumundan \u00f6nce \u00dcniversitenin s\u00fcrd\u00fcrd\u00fc\u011f\u00fc Kalite Y\u00f6netim Sistemi\u2019ne ili\u015fkin d\u00fc\u015f\u00fcncelerini payla\u015fan Rekt\u00f6r Yard\u0131mc\u0131s\u0131 Prof. Dr. Vedat Ceyhan, \u00e7al\u0131\u015fanlar\u0131n; OM\u00dc\u2019n\u00fcn imaj\u0131n\u0131 ve sayg\u0131nl\u0131\u011f\u0131n\u0131 etkileyen hususlarda kritik roller \u00fcstlendiklerini belirterek \u201c\u00dcniversite y\u00f6netimi olarak bizler de kalite y\u00f6netimindeki bu fonksiyonunuzu d\u00fc\u015f\u00fcnerek \u2018ileti\u015fim sorumlusu\u2019 adl\u0131 bir rol tan\u0131m\u0131yla sizleri bu s\u00fcrece daha \u00e7ok katarak, kalite y\u00f6netimi ad\u0131na yap\u0131lan \u00e7al\u0131\u015fmalar\u0131n daha g\u00f6r\u00fcn\u00fcr olmas\u0131n\u0131 hedefliyoruz. \u00c7\u00fcnk\u00fc \u00fcniversite genelinde farkl\u0131 konularda anbean geri bildirimler al\u0131yoruz. \u00dcniversitede hizmet verenle hizmet alan\u0131n diyalo\u011fu her iki taraf\u0131n ruh h\u00e2line g\u00f6re de\u011fi\u015febiliyor, i\u015fte bu noktada payda\u015flar\u0131m\u0131zla olan bu ileti\u015fimi sa\u011fl\u0131kl\u0131 ve pozitif \u015fekilde s\u00fcrd\u00fcrebilmek i\u00e7in sizlerden beklentilerimiz olacak.\u201d diye konu\u015ftu.<\/p>\n
\u201cPayda\u015f memnuniyetini kendimizi s\u00fcrekli revize ederek sa\u011flamal\u0131y\u0131z\u201d<\/p>\n
57 bin \u00f6\u011frenci ve 6 bin 500 \u00e7al\u0131\u015fanla bu s\u00fcreci devam ettirmenin kolay olmad\u0131\u011f\u0131 s\u00f6yleyen Prof. Dr. Ceyhan, \u00fcniversitenin bu \u00e7al\u0131\u015fmalara y\u00f6nelik i\u015flevini \u015fu s\u00f6zlerle \u00f6zetledi: \u201cBiz OM\u00dc olarak her ne yaparsak yapal\u0131m, payda\u015flar\u0131m\u0131z\u0131 ve onlardan gelen geri bildirimleri mutlaka dikkate almal\u0131y\u0131z. Payda\u015f ihtiya\u00e7lar\u0131na y\u00f6nelik uygunlu\u011fu, kendimizi s\u00fcrekli revize ederek sa\u011flayaca\u011f\u0131z. Bu anlamda yapt\u0131\u011f\u0131m\u0131z her i\u015ften memnuniyet duyulsun diye u\u011fra\u015f\u0131yoruz. Bu i\u015f tabii \u00e7ok zor, ancak g\u00f6revimizi hakk\u0131yla yap\u0131p iyi y\u00f6nde geri bildirimler ald\u0131\u011f\u0131m\u0131zda moral ve motivasyonumuz da y\u00fckselecektir. Kalite y\u00f6netimi, \u00e7al\u0131\u015fma ortam\u0131nda g\u00f6rd\u00fc\u011f\u00fcn\u00fcz bir sorun ya da aksakl\u0131kla biten bir s\u00fcre\u00e7 de\u011fildir. Aksine, problemleri g\u00f6rerek bunlar\u0131 d\u00fczeltmeye ve iyile\u015ftirmeye dair \u00e7abalarda bulunmak, bu s\u00fcrece h\u0131z katacak ve bu s\u00fcre\u00e7te mesafe almam\u0131za hizmet edecektir. Bu do\u011frultuda \u00e7al\u0131\u015ft\u0131\u011f\u0131n\u0131z\u0131 biliyoruz ve buradaki amac\u0131m\u0131z g\u00f6sterdi\u011finiz bu gayretin g\u00f6r\u00fcn\u00fcr olmas\u0131 zira bu \u00e7ok \u00f6nemli.\u201d<\/p>\n
\u201cTSE oca\u011f\u0131n son haftas\u0131nda OM\u00dc\u2019n\u00fcn m\u00fc\u015fteri memnuniyetini denetleyecek\u201d<\/p>\n
Konu\u015fmas\u0131nda OM\u00dc\u2019n\u00fcn, T\u00fcrk Standardlar\u0131 Enstit\u00fcs\u00fcnden (TSE) ald\u0131\u011f\u0131 Kalite Belgesi\u2019ni hat\u0131rlatan Rekt\u00f6r Yard\u0131mc\u0131s\u0131 Ceyhan, TSE d\u0131\u015f denet\u00e7ilerinin; 22, 23 ve 24 Ocak\u2019ta yapaca\u011f\u0131 ziyaretle de \u00dcniversitenin, \u201cm\u00fc\u015fteri memnuniyeti\u201dni kar\u015f\u0131lay\u0131p kar\u015f\u0131layamad\u0131\u011f\u0131n\u0131 kontrol edece\u011fine i\u015faret ederek \u201cYap\u0131lacak kontrolden sonra standartlar\u0131 kar\u015f\u0131larsak, TSE taraf\u0131ndan belgelendirilece\u011fiz. Biz de zaten haz\u0131rl\u0131klar\u0131m\u0131z\u0131 bitirmi\u015ftik ve bu denetime haz\u0131r\u0131z\u201d dedi.<\/p>\n
M\u00fc\u015fteri memnuniyetinde, OM\u00dc\u2019n\u00fcn kendi geli\u015ftirdi\u011fi \u201cKALEM\u201d yaz\u0131l\u0131m\u0131n\u0131 merkez kabul ettiklerine dikkat \u00e7eken Prof. Dr. Ceyhan, bu do\u011frultuda payda\u015flardan gelen b\u00fct\u00fcn geri d\u00f6n\u00fc\u015fleri KALEM yaz\u0131l\u0131m\u0131n\u0131n geri bildirim mod\u00fcl\u00fcnde toplad\u0131klar\u0131n\u0131 s\u00f6zlerine ekleyerek bu yaz\u0131l\u0131m\u0131n nas\u0131l kullan\u0131ld\u0131\u011f\u0131, burada dikkat edilecek noktalar, yaz\u0131l\u0131m\u0131n teknik \u00f6zellikleri vb. hususlar hakk\u0131nda uygulamal\u0131 olarak \u00e7al\u0131\u015fanlara bilgiler aktard\u0131.<\/p>\n
Hizmet i\u00e7i e\u011fitim program\u0131nda, di\u011fer e\u011fitmen \u0130leti\u015fim Fak\u00fcltesi Do\u00e7. Dr. Recep Y\u0131lmaz da \u201cEtkili \u0130leti\u015fim\u201d ba\u015fl\u0131\u011f\u0131yla \u00f6\u011frenci, \u00e7al\u0131\u015fan ve \u00fcniversitenin hizmet ald\u0131\u011f\u0131 ve verdi\u011fi t\u00fcm payda\u015flar i\u00e7in ya\u015fanan \u00e7a\u011fda eskisine g\u00f6re daha \u00f6nemli bir h\u00e2le gelen ileti\u015fimin verimli ve sa\u011fl\u0131kl\u0131 bir \u015fekilde nas\u0131l y\u00fcr\u00fct\u00fclece\u011fine ili\u015fkin modeller ile diyalog, ba\u011flam, \u00fcslup, mesaj vb. kavramlardan bahsetti.<\/p>\n
Sunumunda \u00e7al\u0131\u015fanlara \u201cKi\u015filik Anketi\u201d testi de uygulayan Do\u00e7. Dr. Y\u0131lmaz, bireyin ba\u015fvurdu\u011fu \u00fcslubun mesaj oldu\u011funu, mu\u011flakl\u0131ktan uzak, a\u00e7\u0131k bir diyalog kurman\u0131n ileti\u015fimin kalitesini belirledi\u011fini vurgulad\u0131.<\/p>\n
Program\u0131n sonunda Rekt\u00f6r Yard\u0131mc\u0131s\u0131 Vedat Ceyhan, katk\u0131s\u0131ndan \u00f6t\u00fcr\u00fc Do\u00e7. Dr. Y\u0131lmaz\u2019a te\u015fekk\u00fcr belgesini takdim ederken, kat\u0131l\u0131mc\u0131 \u00e7al\u0131\u015fanlara da \u015f\u00fckranlar\u0131n\u0131 sundu.<\/p>\n","protected":false},"excerpt":{"rendered":"
SAMSUN ONDOKUZ MAYIS \u00dcN\u0130VERS\u0130TES\u0130NDE (OM\u00dc), S\u00dcREG\u0130DEN KAL\u0130TE GEL\u0130\u015eT\u0130RME \u00c7ALI\u015eMALARINA \u0130VME KAZANDIRMAK VE BU DO\u011eRULTUDA KAL\u0130TE Y\u00d6NET\u0130M\u0130 FELSEFES\u0130N\u0130 BEN\u0130MSETMEK AMACIYLA H\u0130ZMET \u0130\u00c7\u0130 E\u011e\u0130T\u0130M PROGRAMI D\u00dcZENLEND\u0130.<\/p>\n","protected":false},"author":1,"featured_media":253120,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2},"jetpack_post_was_ever_published":false},"categories":[1],"tags":[5161,26983,7312,16769],"class_list":["post-253119","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-genel","tag-citayi","tag-kalitede","tag-omu","tag-yukseltiyor"],"jetpack_publicize_connections":[],"jetpack_featured_media_url":"https:\/\/i0.wp.com\/www.tvturk.com\/wp-content\/uploads\/2020\/01\/omu-kalitede-citayi-yukseltiyor_3825e8f.jpg?fit=1000%2C541","jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/paKIfm-13Qz","_links":{"self":[{"href":"http:\/\/www.tvturk.com\/index.php\/wp-json\/wp\/v2\/posts\/253119","targetHints":{"allow":["GET"]}}],"collection":[{"href":"http:\/\/www.tvturk.com\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"http:\/\/www.tvturk.com\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"http:\/\/www.tvturk.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"http:\/\/www.tvturk.com\/index.php\/wp-json\/wp\/v2\/comments?post=253119"}],"version-history":[{"count":0,"href":"http:\/\/www.tvturk.com\/index.php\/wp-json\/wp\/v2\/posts\/253119\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"http:\/\/www.tvturk.com\/index.php\/wp-json\/wp\/v2\/media\/253120"}],"wp:attachment":[{"href":"http:\/\/www.tvturk.com\/index.php\/wp-json\/wp\/v2\/media?parent=253119"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"http:\/\/www.tvturk.com\/index.php\/wp-json\/wp\/v2\/categories?post=253119"},{"taxonomy":"post_tag","embeddable":true,"href":"http:\/\/www.tvturk.com\/index.php\/wp-json\/wp\/v2\/tags?post=253119"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}