Ger\u00e7ekle\u015ftirdi\u011fi e\u011fitimlerle de \u2018M\u00fc\u015fteri Memnuniyeti\u2019ni daha da y\u00fckseltmeyi hedefleyen Petrol Ofisi, e\u011fitim ve i\u015f geli\u015ftirme uzmanlar\u0131ndan olu\u015fan 26 ki\u015filik ekibi ile istasyon \u00e7al\u0131\u015fanlar\u0131na \u015firketin ortak de\u011ferleri do\u011frultusunda e\u011fitim verdi.<\/p>\n
Akaryak\u0131t sekt\u00f6r\u00fcnde faaliyet g\u00f6steren Petrol Ofisi, m\u00fc\u015fteri memnuniyetini merkeze alarak, hizmet kalitesini daha da yukar\u0131ya ta\u015f\u0131yor. Bu do\u011frultuda 2019 y\u0131l\u0131nda \u015firketin ortak de\u011ferlerini olu\u015fturan; M\u00fc\u015fteri Odakl\u0131l\u0131k, M\u00fckemmeliyet\u00e7ilik, Yenilik\u00e7ilik, B\u00fct\u00fcnc\u00fcl D\u00fcr\u00fcstl\u00fck, Tak\u0131m Ruhu, Sorumluluk ve Milli Gurur konular\u0131nda toplam kaliteyi artt\u0131rma hedefi ile saha \u00e7al\u0131\u015fanlar\u0131na da e\u011fitim veriliyor. Olu\u015fturulan 26 ki\u015filik ekip, T\u00fcrkiye genelinde toplam 1.300 bayide g\u00f6revli istasyon m\u00fcd\u00fcr\u00fc ve \u00e7al\u0131\u015fana, operasyonel s\u00fcre\u00e7ler, kurumsal \u015firket uygulamalar\u0131 ve personel e\u011fitimlerinde uzman deste\u011fi sa\u011flad\u0131.<\/p>\n
\u2018Y\u00f6netici Akademisi\u2019 program\u0131na 282 istasyon m\u00fcd\u00fcr\u00fc kat\u0131ld\u0131<\/p>\n
\u015eirketin 2019 y\u0131l\u0131nda g\u00fcndemine ald\u0131\u011f\u0131 merkezi e\u011fitim projelerinden biri olan ve istasyon y\u00f6netimi konusunda de\u011fer olu\u015fturan \u2018Y\u00f6netici Akademisi\u2019 program\u0131na, \u0130stanbul, Ankara, \u0130zmir, Samsun, Bursa, Konya, Trabzon, Adana, Mersin, Gaziantep, Bal\u0131kesir, Kayseri, Antalya ve Mu\u011fla olmak \u00fczere 14 ayr\u0131 noktada verilen 18 e\u011fitime toplamda 282 istasyon m\u00fcd\u00fcr\u00fc kat\u0131ld\u0131. Toplamda, be\u015f g\u00fcne yay\u0131lan programda; \u201cAile \u015eirketlerinde Y\u00f6neticilik, \u0130leti\u015fim Becerileri, Ko\u00e7luk, \u00dcr\u00fcn Bilgisi, SE\u00c7-G, Operasyonel Standartlar ve Perakendecilik\u201d konular\u0131 ba\u015fta olmak \u00fczere \u00e7e\u015fitli ba\u015fl\u0131klarda e\u011fitimler verildi. Bu programda; istasyon m\u00fcd\u00fcrlerini, y\u00f6nettikleri operasyonda daha etkin k\u0131lmak ve \u0130leti\u015fim, Ko\u00e7luk, Sorumluluk Bilinci, Planlama & Organizasyon, Sonu\u00e7 Odakl\u0131l\u0131k, Delegasyon, Performans Y\u00f6netimi gibi y\u00f6netici yetkinliklerini ortaya \u00e7\u0131kararak daha ba\u015far\u0131l\u0131 bir y\u00f6netim, dolay\u0131s\u0131yla i\u015f performans\u0131 sergileyebilmeleri hedeflendi.<\/p>\n
Y\u00f6netici Akademisi program\u0131 kapsam\u0131nda istasyon m\u00fcd\u00fcrleri, geli\u015fen yetkinliklerle birlikte, \u2018istasyon y\u00f6netimlerinin daha verimli olmas\u0131\u2019, \u2018m\u00fc\u015fteri odakl\u0131l\u0131k ilkesine ba\u011fl\u0131 hizmet kalitesinin artt\u0131r\u0131lmas\u0131\u2019, \u2018operasyon y\u00fcr\u00fctmede profesyonel bak\u0131\u015f\u2019, \u2018i\u015f yap\u0131\u015f modellerinde m\u00fckemmeliyet\u00e7ilik\u2019, \u2018kurumsal k\u00fclt\u00fcr\u00fcn benimsenmesi\u2019 ve \u2018ortak de\u011ferlere sahip olmak\u2019 gibi \u00e7e\u015fitli kazan\u0131mlar elde etti.<\/p>\n
2 bin 564 \u00e7al\u0131\u015fana \u2018i\u015fba\u015f\u0131 e\u011fitimi\u2019 verildi<\/p>\n
Petrol Ofisi\u2019nin e\u011fitim ve i\u015f geli\u015ftirme uzmanlar\u0131ndan olu\u015fan ekibi, bir taraftan y\u00f6neticilere e\u011fitim verirken, di\u011fer taraftan da istasyon \u00e7al\u0131\u015fanlar\u0131na y\u00f6nelik i\u015fba\u015f\u0131 e\u011fitimlerini de ger\u00e7ekle\u015ftirdi. Uzman ekip, t\u00fcm T\u00fcrkiye\u2019yi kapsayan 60 farkl\u0131 noktada, bin 110 istasyonda e\u011fitimler verdi. Bu programda, toplam 2 bin 564 istasyon \u00e7al\u0131\u015fan\u0131na; Petrol Ofisi Vizyon & Misyon & Ortak De\u011ferler, SE\u00c7-G (Sa\u011fl\u0131k Emniyet \u00c7evre ve G\u00fcvenlik), Etkili \u0130leti\u015fim, M\u00fc\u015fteri Memnuniyeti ve Hizmet Ad\u0131mlar\u0131, \u00dcr\u00fcn Bilgisi ve Portal Kullan\u0131m\u0131 gibi ba\u015fl\u0131klar alt\u0131nda e\u011fitimler verildi. 146 kez verilen i\u015fba\u015f\u0131 e\u011fitimlerinde; akaryak\u0131t sat\u0131\u015f g\u00f6revlilerine, SE\u00c7-G kurallar\u0131 \u00e7er\u00e7evesinde fark\u0131ndal\u0131k olu\u015fturularak, verilen hizmette g\u00fcvenlikle birlikte m\u00fc\u015fteri odakl\u0131 hizmet sunmalar\u0131 da sa\u011fland\u0131. \u0130nteraktif olarak ger\u00e7ekle\u015ftirilen e\u011fitimlerde istasyon \u00e7al\u0131\u015fanlar\u0131 deneyimlerini payla\u015fma f\u0131rsat\u0131 da buldular. \u00d6n sahada hizmet kalitesinin artmas\u0131na y\u00f6nelik bu e\u011fitimde, \u2018tak\u0131m olma\u2019 bilinci de payla\u015f\u0131ld\u0131.<\/p>\n
\u00c7al\u0131\u015fanlar MEB onayl\u0131 sertifika sahibi oldular<\/p>\n
E\u011fitime kat\u0131lan istasyon \u00f6n saha \u00e7al\u0131\u015fanlar\u0131 ayr\u0131ca, Milli E\u011fitim Bakanl\u0131\u011f\u0131 onayl\u0131 \u201cTehlikeli ve \u00c7ok Tehlikeli \u0130\u015flerde Akaryak\u0131t ve Otogaz \u0130kmal Dolum Eleman\u0131\u201d mesleki yeterlilik sertifikas\u0131 sahibi oldular. Petrol Ofisi, sekt\u00f6rde bir ilk olan sertifika program\u0131yla lidere yak\u0131\u015fan sorumluluk anlay\u0131\u015f\u0131yla \u00f6nc\u00fcl\u00fc\u011f\u00fcn\u00fc bu alanda da s\u00fcrd\u00fcrerek, art\u0131 bir de\u011fer daha olu\u015fturmu\u015f oldu. Ayr\u0131ca \u00e7al\u0131\u015fanlar\u0131n ald\u0131klar\u0131 bu sertifika ile i\u015f g\u00fcc\u00fc olarak tercih edilme sebepleri de artt\u0131r\u0131lm\u0131\u015f oldu.<\/p>\n","protected":false},"excerpt":{"rendered":"
PETROL OF\u0130S\u0130, E\u011e\u0130T\u0130MLERLE DE \u2018M\u00dc\u015eTER\u0130 MEMNUN\u0130YET\u0130\u2019NE ODAKLANDI<\/p>\n","protected":false},"author":1,"featured_media":257963,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2}},"categories":[19],"tags":[63711,63712,16002,6139,5206,19515],"class_list":["post-257962","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-ekonomi","tag-egitimlerle","tag-memnuniyetine","tag-musteri","tag-odaklandi","tag-ofisi","tag-petrol"],"jetpack_publicize_connections":[],"jetpack_featured_media_url":"https:\/\/i0.wp.com\/www.tvturk.com\/wp-content\/uploads\/2020\/01\/petrol-ofisi-egitimlerle-de-musteri-memnuniyetine-odaklandi_fe81225.jpg?fit=1000%2C475","jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/paKIfm-156G","_links":{"self":[{"href":"http:\/\/www.tvturk.com\/index.php\/wp-json\/wp\/v2\/posts\/257962","targetHints":{"allow":["GET"]}}],"collection":[{"href":"http:\/\/www.tvturk.com\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"http:\/\/www.tvturk.com\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"http:\/\/www.tvturk.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"http:\/\/www.tvturk.com\/index.php\/wp-json\/wp\/v2\/comments?post=257962"}],"version-history":[{"count":0,"href":"http:\/\/www.tvturk.com\/index.php\/wp-json\/wp\/v2\/posts\/257962\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"http:\/\/www.tvturk.com\/index.php\/wp-json\/wp\/v2\/media\/257963"}],"wp:attachment":[{"href":"http:\/\/www.tvturk.com\/index.php\/wp-json\/wp\/v2\/media?parent=257962"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"http:\/\/www.tvturk.com\/index.php\/wp-json\/wp\/v2\/categories?post=257962"},{"taxonomy":"post_tag","embeddable":true,"href":"http:\/\/www.tvturk.com\/index.php\/wp-json\/wp\/v2\/tags?post=257962"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}