{"id":47290,"date":"2019-02-19T11:21:11","date_gmt":"2019-02-19T08:21:11","guid":{"rendered":"http:\/\/www.tvturk.com\/index.php\/turk-telekomdan-yerli-yeni-nesil-dijital-musteri-iletisim-platformu-jetfix\/"},"modified":"2019-02-19T11:21:13","modified_gmt":"2019-02-19T08:21:13","slug":"turk-telekomdan-yerli-yeni-nesil-dijital-musteri-iletisim-platformu-jetfix","status":"publish","type":"post","link":"http:\/\/www.tvturk.com\/index.php\/turk-telekomdan-yerli-yeni-nesil-dijital-musteri-iletisim-platformu-jetfix\/","title":{"rendered":"T\u00fcrk Telekom\u2019dan yerli, yeni nesil dijital m\u00fc\u015fteri ileti\u015fim platformu: JetFix"},"content":{"rendered":"

T\u00fcrk Telekom, y\u00fczde y\u00fcz yerli yeni nesil dijital m\u00fc\u015fteri ileti\u015fim platformu JetFix\u2019i kurumlar\u0131n kullan\u0131m\u0131na sundu. Platform, kurumlara sundu\u011fu Livechat, Chatbot ve Omnichannel \u00fcr\u00fcnleri ile kurumlar\u0131n m\u00fc\u015fteri ili\u015fkileri y\u00f6netimlerini daha h\u0131zl\u0131 ve verimli yapmalar\u0131na imk\u00e2n sa\u011fl\u0131yor.<\/p>\n

T\u00fcrkiye\u2019nin lider bilgi ve ileti\u015fim teknolojileri \u015firketlerinden T\u00fcrk Telekom, kurumlar i\u00e7in tamamen yerli, yeni nesil dijital m\u00fc\u015fteri ileti\u015fim platformu JetFix\u2019i hayata ge\u00e7irdi. Kurumlar\u0131n m\u00fc\u015fterileri ile ger\u00e7ekle\u015ftirdikleri ileti\u015fim s\u00fcre\u00e7lerini iyile\u015ftirmeyi; zaman, maliyet ve y\u00f6netim gibi alanlarda firmalara destek olmay\u0131 hedefleyen \u015firket, JetFix\u2019i 3 ana \u00fcr\u00fcnle kurumlarla bulu\u015fturuyor. JetFix\u2019in Livechat \u00fcr\u00fcn\u00fc ile kurumlara canl\u0131 mesajla\u015fma ve ayn\u0131 anda \u00e7oklu m\u00fc\u015fteri g\u00f6r\u00fc\u015fmesi imk\u00e2n\u0131 sa\u011flan\u0131rken, Chatbot \u00fcr\u00fcn\u00fc ile sanal asistan \u00fczerinden 7-24 mesajla\u015fma sunuluyor. Ayr\u0131ca, Omnichannel (\u00e7oklu kanal y\u00f6netimi) \u00fcr\u00fcn\u00fc ile kurumlar \u00f6zellikle sosyal medya ve e-mail kanallar\u0131ndan gelen talep, bilgi, \u00f6neri gibi t\u00fcm geri bildirimlerine daha h\u0131zl\u0131 ve verimli yan\u0131t verebiliyorlar.<\/p>\n

T\u00fcrk Telekom Strateji, Planlama ve \u0130\u015f Geli\u015ftirme Genel M\u00fcd\u00fcr Yard\u0131mc\u0131s\u0131 F\u0131rat Yaman Er, “T\u00fcrk Telekom olarak, m\u00fckemmel m\u00fc\u015fteri deneyimi ve geni\u015f \u00fcr\u00fcn \u00e7e\u015fitlili\u011fi yakla\u015f\u0131m\u0131m\u0131z kapsam\u0131nda \u015fimdi de kurumlara JetFix ile destek veriyoruz. Bu yeni platformumuz ile firmalar i\u00e7in m\u00fc\u015fteri ileti\u015fim kanallar\u0131n\u0131 tekille\u015ftiriyoruz. B\u00f6ylece kurumlar\u0131n faaliyet giderlerini azalt\u0131yor, g\u00fcvenli ve h\u0131zl\u0131 bir \u015fekilde m\u00fc\u015fteri hizmetleri sunabilmelerine imk\u00e2n sa\u011fl\u0131yoruz” dedi.<\/p>\n

T\u00fcrk Telekom\u2019dan yapay zek\u00e2 tabanl\u0131 \u00e7\u00f6z\u00fcm<\/p>\n

Yap\u0131lan bilgilendirmede; JetFix\u2019in yapay zek\u00e2 tabanl\u0131 \u00e7\u00f6z\u00fcm\u00fc Chatbot do\u011fal dil i\u015fleme (NLP) ve kendini s\u00fcrekli geli\u015ftirebilme \u00f6zelli\u011fi sayesinde T\u00fcrk\u00e7e c\u00fcmleleri kolayl\u0131kla anl\u0131yor ve m\u00fc\u015fteri ile ileti\u015fim halindeyken konu\u015fma diline uygun cevaplar verebiliyor. Chatbot, ayr\u0131ca, kurumlar\u0131n talep ettikleri \u00e7e\u015fitli platformlarla entegre bir \u015fekilde \u00e7al\u0131\u015farak kurumlar\u0131n m\u00fc\u015fterileriyle ger\u00e7ekle\u015ftirdikleri ileti\u015fim deneyimini \u00fcst seviyelere \u00e7\u0131kar\u0131yor.

\"T\u00fcrk <\/a> <\/div> <\/div> <\/div> <\/div><\/p>\n","protected":false},"excerpt":{"rendered":"

T\u00dcRK TELEKOM, Y\u00dcZDE Y\u00dcZ YERL\u0130 YEN\u0130 NES\u0130L D\u0130J\u0130TAL M\u00dc\u015eTER\u0130 \u0130LET\u0130\u015e\u0130M PLATFORMU JETF\u0130X\u2019\u0130 KURUMLARIN KULLANIMINA SUNDU. PLATFORM, KURUMLARA SUNDU\u011eU L\u0130VECHAT, CHATBOT VE OMN\u0130CHANNEL \u00dcR\u00dcNLER\u0130 \u0130LE KURUMLARIN M\u00dc\u015eTER\u0130 \u0130L\u0130\u015eK\u0130LER\u0130 Y\u00d6NET\u0130MLER\u0130N\u0130 DAHA HIZLI VE VER\u0130ML\u0130 YAPMALARINA \u0130MK\u00c2N SA\u011eLIYOR.<\/p>\n","protected":false},"author":1,"featured_media":47291,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":false,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2},"jetpack_post_was_ever_published":false},"categories":[19],"tags":[6695,3671,16003,16002,390,2917,16001,957,87,2454],"class_list":["post-47290","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-ekonomi","tag-dijital","tag-iletisim","tag-jetfix","tag-musteri","tag-nesil","tag-platformu","tag-telekomdan","tag-turk","tag-yeni","tag-yerli"],"jetpack_publicize_connections":[],"jetpack_featured_media_url":"https:\/\/i0.wp.com\/www.tvturk.com\/wp-content\/uploads\/2019\/02\/turk-telekomdan-yerli-yeni-nesil-dijital-musteri-iletisim-platformu-jetfix_340d84f.jpg?fit=979%2C791","jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/paKIfm-ciK","_links":{"self":[{"href":"http:\/\/www.tvturk.com\/index.php\/wp-json\/wp\/v2\/posts\/47290","targetHints":{"allow":["GET"]}}],"collection":[{"href":"http:\/\/www.tvturk.com\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"http:\/\/www.tvturk.com\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"http:\/\/www.tvturk.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"http:\/\/www.tvturk.com\/index.php\/wp-json\/wp\/v2\/comments?post=47290"}],"version-history":[{"count":1,"href":"http:\/\/www.tvturk.com\/index.php\/wp-json\/wp\/v2\/posts\/47290\/revisions"}],"predecessor-version":[{"id":47293,"href":"http:\/\/www.tvturk.com\/index.php\/wp-json\/wp\/v2\/posts\/47290\/revisions\/47293"}],"wp:featuredmedia":[{"embeddable":true,"href":"http:\/\/www.tvturk.com\/index.php\/wp-json\/wp\/v2\/media\/47291"}],"wp:attachment":[{"href":"http:\/\/www.tvturk.com\/index.php\/wp-json\/wp\/v2\/media?parent=47290"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"http:\/\/www.tvturk.com\/index.php\/wp-json\/wp\/v2\/categories?post=47290"},{"taxonomy":"post_tag","embeddable":true,"href":"http:\/\/www.tvturk.com\/index.php\/wp-json\/wp\/v2\/tags?post=47290"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}